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CISS About CISS What is CISS?

What is CISS?

CISS

CISS stands for Consumer Injury Surveillance System. Under Article 8 (Prevention of danger and injury), Article 51 Clause 1.1 and Article 52(Collection and handling of information on dangers and injuries) of the Framework Act on Consumers and Article 39(Designation and operation, etc. of organizations submitting information on dangers and injuries) of the Enforcement decree of the same Act, the system collects, analyzes and evaluates injury information submitted by organizations including 62 hospitals, 18 fire stations, the consumer counseling center (www.ccn.go.kr, contact number 1372) and the hotline (080-900-3500) across the nation. It is a 24/7 monitoring system to ensure that necessary measures can be taken for injury information collected after they are analyzed and evaluated.

CISS Structure

>CISS organization chart

Channels of collecting injury information

  • Organizations submitting injury information (hospitals and fire stations)
    • Collect information from hospitals or fire stations on injured consumers
  • Website (http://www.ciss.go.kr)
    • The online channel to report injury information
  • Hotline(080-900-3500)
    • A direct collect call line for consumers to report on injury information.
  • Cases of consumer counseling and redress
    • Collected through the Consumer Counseling Network (www.ccn.go.kr, contact number 1372) and the Sobinet(Damage Redress System)
  • Overseas institutions
    • Collect data from overseas consumer protection regulators
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